Problem Resolution Information for Consumers
Berkeley Mental Health desires to support you in your mental health
recovery. We would like to help resolve any problems you may encounter while receiving
services at Berkeley Mental Health. If you have a problem, you may want to try
handling the problem directly with the person.
However, if that is not possible, we have seven (7) different ways you
can use to resolve your complaint; they are listed below.
Making a complaint will not adversely affect your services at Berkeley Mental Health *
the Berkeley Mental Health Consumer Complaint Line at:
English: Ext. 5097
Spanish: Ext. 5098
a Berkeley Mental Health Consumer Complaint Form. The forms are located in the
waiting rooms at the clinics in Berkeley located at 2640 Martin Luther King Jr. Way and at 3282 Adeline
Forms may also be filled out, printed, sealed in an envelope and returned to staff at the clinic or mailed directly to:
City of Berkeley
Mental Health Division
3282 Adeline Street
Berkeley, CA 94703
Consumer Complaint Form | Formulario de Quejas del Consumidor
you have tried the above actions and you need further assistance, contact the
Compliance Unit directly at (510)
- The Patients’ Rights Advocate:
At any time you may ask for help and information from the Patients' Rights Advocate Office. If your problem has
to do with a lack of your Title IX Patients’ Rights or if you need help to
determine if it is a Patients’ Rights matter, call the Patients’ Rights
Advocate at 1-800-734-2504.
- Appeal a Notice of Action or Complaint Resolution:
You may appeal if you receive a Notice of Action letter
stating that you will not receive services or your services will be reduced or
stopped. You may also appeal if you feel the complaint you filed with Berkeley
Mental Health was not resolved to your satisfaction. Call the Patients’ Rights Advocate at 1-800-734-2504.
- State Fair Hearing:
At any time, you may request a State Fair Hearing regarding
a problem or if you are sent a Notice of Action (NOA) letter. To ask for a
hearing, fill out the Request for a State Fair Hearing form on the back of the NOA
or call 1-800-743-8525.
(revision: September 2015)