Billing & Payment Inquiries

For more information on the following billing, payment and refund of taxes, visit the Customer Service Center or call (510) 981-7200. You can mail billing disputes or requests for refund to: Finance Revenue Collection, 1947 Center Street, Berkeley, California 94704.

For the following service inquiries or disputes, please contact these offices:

Police False Alarms: Police false alarms occur when the police are falsely (or sometimes accidentally) notified of an emergency, alarm, or crime. There is no charge for the 1st false alarm. A 2nd false alarm within 90 days of the first is $75.00. A 3rd false alarm is $100.00. Any false alarms after the third are $125.00 each.  If payment for a false alarm is not received within 30 days of the invoice date, the address will be placed on a No Response List until payment is made. If an alarm event occurs at an address on the No Response List, police will not respond.

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