Report a Pothole
Please fill out this form to report a pothole. Submissions are reviewed by the 311 Customer Service Team, Monday through Friday, 8:00 AM to 5:00 PM. To ensure proper routing of a report or request for a non-pothole issue, please visit the Online Service Center Main Page or submit a General Request.
If reporting a police, fire, medical, or other emergency, please call 911 immediately. If reporting a Public Works emergency (e.g., sewer overflow, traffic signal outage, fallen trees, toxic spill, etc) please call 311 or (510) 981-6620.
STOP. The City is not responsible for private property. Contact the property owner.
Sidewalk problems, such as those due to overgrowth of tree roots, are not
considered potholes. You are advised to
submit a General Service Request
to ensure proper routing.
Tell us exact the address or intersection if possible. Cross-streets / landmarks are also helpful for work crews.
Have a photo? Reply to confirmation email, and attach it to help our work crew identify the pothole.
Anything else we should know so we can find the problem and fix this pothole?
Phone # (daytime or cell):
We are submitting your service request. Please wait for your service request number...